Save the contact page of your country’s embassy before leaving home. A consular problem often happens together with another problem: a stolen bag, missed flight, hospitalization or arrest. Knowing who handles each part saves time.

Call the correct service first

For an immediate threat to life or safety in Spain or Portugal, call 112. It reaches ambulance, police and fire services. A consulate cannot dispatch an ambulance or investigate a crime.

Contact the police if a passport, identity card or valuable property has been stolen. Ask for a copy of the report, called a denuncia. Insurers and passport authorities often require it. A police report records the loss; it does not become a travel document and will not normally allow a foreign traveler to board an international flight.

Contact your travel insurer for authorization and payment questions connected with medical treatment, repatriation or a disrupted journey. Contact Ultreya Tours through the assistance details in your journey documents when accommodation, transfers or the itinerary must change.

Lost passport or identity card

Report the loss promptly and use the official website of the country that issued the document. Its consular team will decide whether you require an emergency travel document, a limited-validity passport or a normal replacement. Do not assume an honorary consul can print one locally.

Have any available copy or photograph of the missing document, another form of identification, a police report, passport photographs and proof of onward travel ready. The exact list varies by nationality. Do not buy a replacement flight until the issuing authority confirms when and where the document can be collected.

An EU citizen whose passport or national identity card is lost in Spain should report it to the Spanish police and contact their own consular authority. In a country outside the EU where their own member state has no representation, EU citizens may sometimes seek protection from another EU member state; that is rarely necessary in Spain because the principal embassies are represented in Madrid.

What a consulate can do

Depending on nationality and circumstances, consular staff may explain replacement-document procedures, provide lists of local doctors or lawyers, contact relatives with permission and assist after a serious crime, arrest, hospitalization or death. They can communicate with local authorities and explain the system.

They do not cancel Spanish law, remove a traveler from arrest, pay ordinary medical or legal bills, replace travel insurance, provide legal representation or guarantee an immediate passport. Honorary consulates usually have narrower powers than an embassy or Consulate-General. Always call or email before visiting.

Consular contacts closest to Santiago

Details and office powers change. Use the linked government page to confirm the appointment procedure on the day you need assistance.

France: Santiago de Compostela

The Honorary Consulate of France is at Plaza de Vigo 2, 15701 Santiago de Compostela. The Honorary Consul is Nellie Meunier-Guttin-Cluzel. The office works under the authority of the Consulate-General of France in Bilbao.

An honorary consul offers local guidance and certain delegated services; more complex documentation can still require the Consulate-General. Consular work is separate from Ultreya Tours and consular cases must use official channels rather than the company’s inquiry form.

Germany: Vigo

Germany’s Honorary Consulate for Galicia is at Calle Colón 26, second floor, 36201 Vigo. Its official page lists help for German nationals in emergencies and services involving passports and identity cards, subject to appointment and the office’s delegated powers.

Portugal: Vigo

The Consulate-General of Portugal in Vigo is at Rúa do Príncipe 50, third floor, 36202 Vigo. It became a Consulate-General in 2025 and is the nearest full Portuguese consular post to Santiago.

Italy: A Coruña

Italy has an Honorary Vice-Consulate in A Coruña serving residents and visitors in Galicia. Confirm its current address, availability and permitted services through the Italian Embassy in Madrid. Emergency documents may require instructions from the embassy or another full consular post.

United Kingdom: contact the British service first

There is no British consulate in Santiago. Use the British Embassy Madrid assistance page or the FCDO contact service. British travelers who need urgent travel after losing a passport can apply online for an emergency travel document and will be told where an appointment or collection is required.

United States: Madrid

Galicia falls under the U.S. Embassy in Madrid, rather than the Consulate-General in Barcelona. The embassy can handle lost-passport and serious-emergency cases. Use the official online navigator or the emergency instructions before travelling to Madrid; passport replacement requires the applicant to appear in person.

Ireland: Madrid

Begin with the Embassy of Ireland in Madrid. Its consular team handles serious difficulties in Spain and will tell you whether any local honorary representation can assist. Do not rely on an old online directory because honorary appointments and responsibilities change.

Canada: Madrid

The Embassy of Canada in Madrid provides passport and consular services for Canadians in Spain. Canada also has a consulate in Barcelona, but Madrid is the relevant starting point from Galicia. The official Canada and Spain page includes a request-emergency-assistance route available at all times.

Australia: Madrid

Australian passport and consular services are handled by the Australian Embassy in Madrid. Its official contact page lists a 24-hour Consular Emergency Centre for urgent out-of-hours cases. Passport applications require an appointment; an emergency passport is considered when travel cannot wait for ordinary processing.

Ask the authorities to notify your consulate if you are arrested. Consular staff can explain the broad procedure and provide a list of local lawyers, but they cannot act as your lawyer or secure your release. Do not sign a statement you do not understand; request an interpreter and legal advice.

After violence, sexual assault or another serious crime, seek safety and medical help first. Call 112 or go to the police in person. Preserve documents, messages and receipts connected with the incident. Contact your insurer and consular service when you are able. A tour operator can help reorganize logistics but should not replace specialist medical, police or consular support.

Prepare one secure record

Keep a photograph of the passport information page, insurance policy, emergency contacts and important prescriptions in an encrypted or password-protected account you can reach without the missing phone. Leave another copy with a trusted person at home. Carry the passport itself securely in the daypack, never in luggage transferred between hotels.

This guide was checked on 11 October 2026. Consular networks, opening hours and delegated services change, so the national government pages above remain the authority.